Contact
A person reads every one of these.
There is no ticket queue and no chatbot. Email is the fastest way to us, and you will have a reply within one business day.
Best for anything about an order. Attach a photo and we can usually settle it in one reply.
Warehouse
201 NW 22nd Ave., Unit 100Fort Lauderdale, FL 33311
Where orders ship from and where returns come back to. It is a warehouse, not a shop — there is nothing to buy at the door, and please email before posting anything to us.
If it is about an order
Send the order number from your receipt and tell us what happened. If a jar arrived broken or the wax arrived pooled, a photo of the candle and of the box saves a round trip — we can send the replacement off the strength of it.
If a candle is not burning right
Tell us how long the first burn was, and send a photo of the wax surface. Those two answers separate a faulty wick — which we replace — from a candle that tunnelled because its first burn was cut short, which no wick recovers from.
Wholesale and stockists
We hold three scents and a finite amount of each, so the honest answer is that capacity is limited and lead times are real. Write with your shop name, your city, and the quantity you have in mind, and we will tell you straight away whether we can fill it.
Press and collaborations
Same address. Say what you are working on and when you need it by.
One thing never to send
Card numbers. Not by email, not over the phone, not to us and not to anyone claiming to be us. We never see a card number — the fields at checkout belong to Stripe — so there is no reason we would ever ask you for one.
Bought something and need the paperwork instead? All policies.